Terms of Service

These terms describe use of the Wooten Oil Customer Portal provided by Wooten Oil Co Inc. Use the portal only if you are authorized to access the relevant customer or administrative account. Contact us with questions about these terms.

1. Account access

Provide accurate information, keep your credentials private, and use only accounts you are authorized to access. If an email address links multiple customer accounts, users of that login should be authorized for those accounts. Report suspected unauthorized access promptly.

2. Portal features and records

The portal provides access to available account records, invoices, payments, statements, fleet activity, requests, and communications. Features may vary by account and permission. Records depend on successful synchronization from Wooten Oil and connected providers and may not reflect the latest activity.

Contact Wooten Oil about discrepancies. A portal display does not by itself amend an existing sales, credit, delivery, or payment agreement.

3. Requests and communications

Submitting a fuel request or receiving a submission confirmation means the request was received for review. It does not, by itself, confirm acceptance, a delivery time, or product availability. Review subsequent responses from Wooten Oil or contact our office.

Notifications may be delivered in the portal or through enabled email, SMS, and device channels. Delivery can be delayed or fail. Keep your contact information current and contact our office about time-sensitive matters. Carrier message and data charges may apply.

4. Payments

Review the amount and payment details before submitting an online payment. Only use a payment method you are authorized to use. Payment approval, settlement, and posting to the account can occur at different times. Report suspected duplicate, incorrect, or unauthorized payments to Wooten Oil promptly.

Payment processing is subject to the processor’s applicable terms. Contact Wooten Oil regarding billing disputes, credits, and refunds under the applicable transaction or account agreement.

5. Connected services

Some features rely on third-party services, including payment processing, fleet data, mailbox synchronization, and notification delivery. Their availability can affect portal features. Gmail connection is intended for an authorized company mailbox; administrators must have permission to connect it and make matching communications available to the appropriate customers.

6. Acceptable use

Do not access another customer’s information without permission, bypass access controls, share stolen credentials, upload malicious content, interfere with the service, or use the portal unlawfully. We may restrict access to investigate misuse, protect accounts, or maintain the service.

7. Privacy

Our Privacy Policy explains how portal information and connected Google data are accessed, used, stored, and shared. Use customer information and documents obtained through the portal only for authorized purposes.

8. Availability and changes

Maintenance, synchronization delays, and provider outages may interrupt service. Wooten Oil may update portal features and these terms. The revision date is shown above. Contact our office if the portal is unavailable or you need help completing an account task.

9. Contact